Delivery Options
We have various options available. You could opt for door-to-door courier delivery or you can come and collect it from our store. It will take 2 to 4 working days by courier.
We cannot offer courier delivery to remote areas, unfortunately. If there is a PEP store close by, we might be able to deliver via Paxi. Delivery via courier has two advantages:
- It is faster
- Your order is delivered straight to your door.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
All orders are dispatched, unless otherwise stated, within 24 hours of receiving payment confirmation. If you pay via credit card, a payment confirmation is automatically generated as soon as you have paid and received by us. If you paying via EFT, You could opt for door-to-door courier delivery or you can come and collect it from our store. It will take 2 to 4 working days by courier.
Courier delivery takes 2 to 5 working days depending on the destination of the order.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days.
Late Deliveries
A delay in your deliver can occur due to unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. This is unlikely but the possibility does exist, so ‘late’ delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What is the delivery cost?
If delivery is to a main centre the free delivery option will be available only via courier service. If delivery is outside of main centres the free delivery option will only be available via Paxi.
Courier Service
The delivery charge for courier delivery varies depending on where the order is going:
| Destination | Delivery Charge |
| Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.) | R70 any size order |
| Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward) | R100 any size order |
| Regional Areas e.g. Kenton-on-Sea | R195 any size order |
| Remote Areas e.g. remote farms, mines | Not Offered |
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.
What happens if an item I order is out of stock?
We pride ourselves in a large stock holding at our shop. In the event that the item you wish to purchase is not in stock, you will be notified and we will give you options such as opting to swop that item for a similar one. We assure you that we will always do our best to get the product you require as soon as we can.
Where does Soulful Herbs and Spices deliver to?
At the moment only in South Africa.
What happens if there is no one home when a courier delivery is attempted?
Deliveries are scheduled from Mondays to Fridays, 9h00 to 17h00. Try to provide us with a delivery address where there will always be someone (trusted) to receive your order and sign for it during the above mentioned times. In the event that no one is available to accept the delivery (which can happen despite your most earnest attempt to avoid – unforeseen circumstances), not to worry, you will be contacted by the courier company telephonically to reschedule hence it is very important to supply us with your correct contact details.
Do I have to personally receive a courier delivery?
Anyone at the delivery address can accept the delivery. The courier company would require the name and signature of the receiver as proof that the order has indeed been delivered.
How can I track my order?
You can expect to receive an email with your parcel’s tracking ID from us within 24hrs of your order being dispatched with the courier company. With this tracking ID you are able to track your parcel on the courier company’s website.
Do you deliver overseas?
At the moment we are unable to deliver overseas. As our business grows and our resources increase, we will be in a better position to open up this avenue of service to our customers.
Can I place an order and collect it from your shop?
Yes this is an avenue that is available to you, our customer.
Our shop’s address is as follows:
Shop 8 Gerber Centre
1 Koorzen street
Gants Plaza
Strand
7140
Can I place an order for delivery in South Africa even if I am not in South Africa?
Yes you may place an order from anywhere in the world and have it delivered in South Africa. This is useful when wanting to surprise a family member or friend that is based in South Africa with a gift. However, please ensure that the deliver address is correct and that the billing address is a South African one even though you are paying with an international card.
If I wish to collect my order, where are your pick up points?
You could collect your goodies at 1 of 2 pick up points:
Our physical shop:
Shop 8 Gerber Centre
1 Koorzen street
Gants Plaza
Strand
7140
Our trading hours are:
Monday to Thursday 08h00 to 17h00
Fridays 08h00 to 12h30 then 14h00 to 17h00
Saturdays 09h00 to 14h00
Or
A predetermined spot in the Southern suburbs.
This option should be discussed with us via whatsapp at 078 287 1290 beforehand so that the necessary preparation can take place.